Larry H. Miller Dodge Ram Peoria

2017 Dodge Journey Recall

Dodge Journey Recall service at Larry H. Miller Dodge Ram Peoria in Peoria, AZ

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Frequently asked questions

Recall Summary

1 recalls found · All repairs FREE

Electrical System

FREE1 OPEN RECALL

NHTSA campaign 18V332000 · 4,846,885 vehicles affected

Defect

Chrysler (FCA US LLC) is recalling certain 2014-2018 Dodge Journey, Charger and Durango, RAM 2500, 3500, 3500 Cab Chassis (more than 10,000lb), 4500 Cab Chassis and 5500 Cab Chassis, Jeep Cherokee and Grand Cherokee and Chrysler 300, 2014-2019 RAM 1500, 2015-2018 Dodge Challenger, 2015-2017 Chrysler 200, 2016-2018 RAM 3500 Cab Chassis (less than 10,000 lb), 2017-2018 Chrysler Pacifica and 2018 Jeep Wrangler vehicles. These vehicles are being recalled to address a defect that could prevent the cruise contro

Consequence

If the vehicle maintains its speed or accelerates despite attempts to deactivate the cruise control, there would be an increased risk of a crash.

Corrective Action

Chrysler will notify owners, and dealers will inspect the software, and perform a software flash on the engine or powertrain control module, free of charge. The recall began June 4, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Note: Owners are advised to stop using cruise control until the software update has been performed. In the event that cruise control cannot be disengaged while driving, owners should firmly and steadily apply the brakes and shift the transmission to neutral, placing the vehicle in park once it has stopped.

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Frequently Asked Questions

5 common questions answered

What recalls has NHTSA issued for the 2017 Dodge Journey?

NHTSA has issued one recall for the 2017 Dodge Journey, affecting the Electrical System; the defect may prevent cruise control from disengaging.
The consequence may be unintended continued speed or acceleration, increasing crash risk.

How do I check if my 2017 Dodge Journey has an open recall?

You can check your 2017 Dodge Journey by VIN at NHTSA.gov or receive a free VIN check at our service department.
Our team can identify an open recall and explain the manufacturer remedy.

How much does a 2017 Dodge Journey recall repair cost?

A 2017 Dodge Journey recall repair costs nothing at an authorized dealer because the manufacturer remedy is performed at no charge to the owner.
The software inspection and flash are the specified corrective action for this recall.

Can an independent shop fix a 2017 Dodge Journey recall?

No; only an authorized franchise dealer performs the manufacturer remedy at no charge.
Authorized technicians use the manufacturer-directed process for the recall repair.

Does an open recall affect the trade-in value of the 2017 Dodge Journey?

Buyers and dealers check recall status, so completing an open recall can help support a smoother trade-in evaluation; visit our trade-in page.
Complete the free VIN check before discussing your vehicle's next step.

Recall Service & Dealership Highlights

Address the Safety Risk

NHTSA reports one Electrical System recall for the 2017 Dodge Journey. A software defect may prevent cruise control from disengaging, allowing the vehicle to maintain speed or accelerate despite the driver's attempts to turn it off. That condition increases the risk of a crash. Waiting to confirm or complete the remedy leaves the potential defect unresolved, so stop using cruise control until the software update has been performed. If cruise control cannot be disengaged, apply the brakes firmly and steadily, shift to neutral, and place the vehicle in park after stopping. A free VIN check helps determine the appropriate next step.

Factory-Approved Recall Care

Larry H. Miller Dodge Ram Peoria provides recall assistance for drivers in Peoria, Glendale, Surprise, Goodyear, Avondale, and nearby West Valley communities. Our factory-trained technicians use manufacturer diagnostic tools and OEM parts or software procedures to follow Chrysler's specified remedy. For this recall, the team inspects the software and performs the engine or powertrain control module flash at no charge to the owner. Bring your Journey to 8665 West Bell Road for an authorized evaluation and repair. If you need added flexibility, ask how you can get service now and pay later through available service financing options.

Start With a Free VIN Check

Begin by locating your VIN and contacting Larry H. Miller Dodge Ram Peoria. We can check whether your Journey has an open recall, explain the manufacturer remedy, and arrange the visit needed to complete it. Bring the vehicle in even if you are unsure whether a prior owner completed the update; the VIN check is free, and the recall remedy is performed at no charge when applicable. Do not use cruise control until the software update is confirmed. Schedule service online or schedule an appointment with our Peoria team today.