Larry H. Miller Dodge Ram is your trusted resource for all the latest information on recalls that apply mostly to Ram trucks and Dodge SUVs made between 2008 and 2012. Rather than spend time searching the internet for the most current information, please feel free to complete the form or call our Dodge Ram Service Department (866) -915-4092. We're working directly with the manufacturer to keep you up to date and safe.
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Uconnect | July 22 2015
Unhacking the hacked Jeep® SUV
July 24, 2015 update: Click to read about the additional measures that FCA US has taken to ensure the security of the vehicles with particular 8.4-inch touchscreen systems.
Updated to clarify: Due to market access to cellular connectivity, the 8.4 touchscreen issue noted in the blog post is for vehicles sold only in the U.S.
We read about "hacks" every day. All industries are potential targets of a hacker and the automotive industry has been no exception.
Well-known hackers Charlie Miller and Chris Valasek recently teamed-up with a WIRED reporter to publish a story that you may have read about or seen on the news. The story highlights how Miller and Valasek hacked into Miller's 2014 Jeep® Cherokee and remotely controlled some functions. Miller and Valasek have been working on intentionally hacking into Miller's vehicle over the past year as part of their on-going research in the area of automotive cybersecurity and have communicated with FCA about some aspects of their work.
To FCA's knowledge, there has not been a single real world incident of an unlawful or unauthorized remote hack into any FCA vehicle.
After becoming aware of the vulnerabilities in some 2013 and 2014 vehicles equipped with the 8.4 inch touchscreen systems, FCA US and several suppliers worked to fix the vulnerabilities in model year 2015 vehicles. FCA also created a software update that eliminates the vulnerabilities uncovered by Miller and Valasek in their laboratory tests. This software update is available to customers right now and can be downloaded to a USB drive from http://www.driveuconnect.com/software-update/ and installed in a vehicle.
FCA will be contacting potentially affected customers with these details and has provided the software update to the FCA US dealer network for immediate customer installation.
Customers can enter a vehicle identification number (VIN) and find out if their vehicle needs the software update. If your vehicle needs the update, you can download the software update to a USB drive and install it yourself. Another option is to make an appointment with your FCA US dealership and have them install it for you at no charge. The update, if installed DIY, will take 30-45 minutes, and your vehicle needs to be parked throughout the software update/installation process.
In addition, FCA US has been working with its suppliers to implement additional protocols to block remote access. These changes will not require any action by our customers.
The vehicles listed below that have a 8.4 inch touchscreen radio system need this software update:
- 2013-2014 Ram 1500 Pickup
- 2013-2014 Ram 3500 Cab Chassis
- 2013-2014 Ram 2500 Pickup
- 2013-2014 Ram 4500/5500 Cab Chassis
- 2013-2014 Ram 3500 Pickup
- 2014 Grand Cherokee
- 2014 Durango
- 2013-2014 Viper
- 2014 Cherokee
- Some 2015 Chrysler 200s
For any questions regarding how to complete the software update please call our Service Department at 1-866-915-4092.
FCA US LLC regards safety as paramount and does not compromise on the safety of our customers and their families. Your confidence in our products and our services is of utmost importance to us. As a result of our commitment to you, we will periodically recall a vehicle to correct a problem or improve overall performance. What is a safety recall? Safety recalls include any problem encountered with an FCA US product related to the safe operation of the vehicle or the safety of the occupants. FCA US will correct the problem, at no charge, even if the vehicle is out of warranty and you are not the original owner.
What is a campaign? A campaign is a vehicle problem that is not a safety concern. There are two types: Emissions Recall - Emissions are problems related to the Federal emissions warranty standards. FCA US will correct the problem, at no charge, even if the vehicle is out of warranty and you are not the original owner. Customer Satisfaction Notification - Customer Satisfaction Notifications are preventive in nature and involve warranty or customer satisfaction issues such as non-safety repairs. FCA US will correct the problem, at no charge, even if the vehicle is out of warranty and you are not the original owner.
How do I know if my vehicle is involved in a recall or campaign? Vehicle owners are notified by direct mail for both safety recalls and campaigns. Information about safety recalls is also typically available through the print and/or broadcast media. The notices sent through the mail will give owners the direction they need to have the recall or campaign properly addressed.
Visit Recall VIN Lookup to view recall notifications not yet performed on your vehicle.The vehicle identification number (VIN) is located on the VIN plate on the dashboard of your vehicle. You can also find the VIN on your sales agreement, insurance documents, vehicle registration, or title.
My vehicle is involved in a recall. Do I need a recall notification to get my car repaired? If your recall letter tells you to schedule the needed repair with the dealer, just make the appointment at any authorized dealer to have the repair completed. You do not need to bring any documentation with you.
Contact
Larry H. Miller Dodge Ram Peoria
8665 W Bell Road
Peoria, AZ 85382-3707
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